At Durga Handicraft Empurium, we take great care in providing authentic spiritual products and ensuring that each order is packed securely. Please read our policy carefully before placing an order.

Order Cancellation

Orders can be cancelled within 12 hours of placing the order or before the order has been shipped, whichever occurs first.

Once the order has been processed or shipped, cancellation requests will not be accepted.

No Return Policy

Due to the spiritual and sacred nature of our products, we maintain a strict no-return policy. All products sold on our website are non-returnable and non-exchangeable.

We kindly request customers to carefully review the product description and details before placing an order.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 24–48 hours of delivery with:

1. Your order number
2. Clear photos of the product and packaging

After verification, we may offer a replacement or appropriate resolution at our discretion.

Refund Policy

Refunds are only applicable in the following situations:

1. If the order is successfully cancelled before shipment
2. If a product is out of stock and cannot be shipped
3. If the order cannot be delivered due to unforeseen circumstances

Approved refunds will be processed within 5–7 business days to the original payment method used during checkout.

Contact Us

For any questions regarding cancellations or refunds, please contact: